Medical Answering Service for After-Hour Patient Calls
Never miss your patients’ calls, as they may need you at any minute of the day. Medical Virtual Assistant ensures your patients’ calls always reach a real person instead of voicemail.
Missed Call, Missed Care. Let's Stop That!
Every missed call is a missed opportunity to care for your patients and grow your practice. Voicemails and long wait times frustrate patients. Staff burnout and compliance risks make it nearly impossible for in-house teams to keep up.
With our Medical Answering Service, your patients will always reach a compassionate and trained professional. Whether it’s after hours or during peak call times, our medical answering operator has got you covered.
We Help You Get Back Your Family Time
Our healthcare answering service helps providers enjoy their personal time while ensuring patient engagement and satisfaction.
24/7/365 live answering
Get your calls answered by HIPAA-compliant, pre-trained professionals. Choose the hours you want us to cover, and our medical answering expert will make sure you don’t miss a call.
Appointment scheduling
Scheduling and rescheduling appointments requires attention to detail and quick decision-making ability. Our experts are trained for efficient scheduling and appointment management.
Urgent call routing
Our medical answering service helps you filter out the non-urgent calls. We re-route urgent calls to the right physician, ensuring efficient care delivery and time management.
Secure message-taking
No more sticky notes or unsecure texts. We provide you with accurate, timely information in the format that works best for your workflow (secure portal, email alerts, or EMR inbox).
Prescription refill requests intake
Patients often call for medication refills outside office hours. Our team carefully records refill requests and securely passes them along to your staff for review.
Lab/records request intake
Our doctor answering service can help you handle requests for lab results. We collect the necessary details, verify patient identity, and route the request securely to your office.
HIPAA-Compliant Healthcare Answering Service
Medical Virtual Assistant ensures HIPAA-compliant communications. Whether it’s internal communication with the doctors or an incoming message from a patient, we ensure it is kept confidential and communicated on a need-to-know basis. Our HIPAA Compliance Officer ensures every workflow is compliant with the law.
Medical Answering Service vs. Virtual Medical Assistant
| Features | Medical Answering Service | Virtual Medical Assistant |
|---|---|---|
|
24/7 Live Call Answering |
✅ |
✅ (during set hours) |
|
Appointment Scheduling |
✅ |
✅ |
|
Message Taking & Secure Delivery |
✅ |
✅ |
|
Urgent Call Escalation |
✅ |
✅ |
|
Insurance Verification / Billing |
❌ |
✅ |
|
Prior Authorizations / Referrals |
❌ |
✅ |
|
Clinical Documentation Support |
❌ |
✅ |
Answering Service That Isn't Limited To Language Barriers
Communication should never be a barrier to care. MVA offers an expert medical answering service in both English and Spanish to ensure your patients feel comfortable and heard. Our bilingual answering experts help practices better serve diverse patient populations, build trust, and reduce miscommunication that could affect care.
What Makes MVA The Best Medical Answering Service Provider
Healthcare Focused
Medical Virtual Assistant (MVA) is 100% dedicated to medical practices, unlike generic call centers.
Experienced Virtual Receptionists
We only hire the most experienced and certified experts to provide top-quality physician answering services.
Integrated With Your Systems
Our doctor answering service is compatible with all sorts of EHRs, EMRs, and other communication systems.
24/7 Reliability
MVA works around the clock to ensure your patients always reach a real person, never voicemail.
Your Next Steps
Schedule a Call/Meeting
Whether you prefer a quick call or a detailed meeting, we would like to understand your practice’s unique challenges and requirements.
Interview our VMA
Our team will find the right answering specialist from our talent pool. You may interview them to ensure they suit you perfectly.
Start Free Trial
The free trial period may extend up to 5 days, depending on the specialist you need. This period also serves as the onboarding period.
Contract & BAAs
Now that our answering specialist has onboarded your practice and is actively handling the tasks, it is time to sign a service agreement and a BAA.
Never Miss A Call Again
Our doctor answering service keeps your patients connected to your practice. Get a professional answering specialist to answer your practice calls.
Frequently Asked Questions
Yes. Our virtual medical answering service experts work around the clock to make sure your patients always reach a live professional for support. We can also cover weekends and holidays, so you can have full access to your personal time.
Absolutely. At Medical Virtual Assistant, HIPAA compliance is the cornerstone of our operations, and every client receives a signed Business Associate Agreement (BAA).
Yes, we work with major EMRs like Athenahealth, eClinicalWorks, DrChrono, Kareo, and more. Our answering experts are also trained on various VoIP systems such as RingCentral, Open Phone, etc.
During the onboarding session, the doctor provides all the escalation protocols to the medical answering specialist. We follow those protocols, forwarding urgent matters to the on-call physician immediately.
Yes, we offer English and Spanish support. You may also get support in other languages, such as Chinese and Hindi, depending on your patient base.
Yes. Medical Virtual Assistant offers up to 5 days of free trial on most of the services. The trial period has no obligation, and you have to sign no contract or pay anything.