A Dedicated Virtual Medical Receptionist For Your Front Desk
Our dedicated virtual medical receptionists answer calls, schedule appointments, and handle other front-desk tasks, all remotely. We make sure your patients feel heard.
Healthcare Providers Now Prefer Virtual Receptionists
Healthcare providers across the US are switching to virtual receptionist medical services to improve patient satisfaction and reduce overhead costs. Whether you’re a solo practitioner or a growing group practice, our medical office virtual receptionists handle everything your front desk would.
We also offer a stand-by virtual medical assistant who steps in when your primary assistant is not available.
Here’s How We Lighten Your Workload
Call Answering
Pissed off patients are a huge problem to already exhausted doctors. Our virtual medical receptionists professionally answer every patient call with empathy and clarity. We make sure no calls go unanswered and that the calls are routed promptly to the right person or department to keep your workflow smooth.
Appointment Scheduling
Appointment conflicts often waste a lot of time, compromising patient care. Our virtual receptionist manages your calendar by scheduling, confirming, and rescheduling patient appointments. We send timely reminders to both the patient and the practitioner to reduce no shows and keep your day running efficiently.
Insurance Verification
Medical Virtual Assistant has experts who can verify the insurance details of your patients before oppointments. This not only saves you from denials and financial complexities but also saves you a lot of time for patient care. We train our virtual receptionists to collect necessary pre-visit information so your staff can focus on patient care.
Patient Follow-Up Calls
Patient follow up calls are crucial to improve patient retention and improve the quality of care you deliver. Medical Virtual Assistant has trained receptionists who handle follow-ups after visits, including check-ins, test result reminders, or treatment updates. This helps maintain continuity of care and strengthens patient relationships.
Inbox Management
Being a doctor, you are not supposed to respond to the hundreds of “patient care” emails or messages. Having us onboard ensures that every call or message is documented, organized, and delivered to the right person on time. We also help manage your email inbox, keeping important communication from getting buried.
Front Desk Coordination
Got any other tasks on your front desk? Our receptionists are ready to step up their game. Besides, we work seamlessly with your in-house team, ensuring daily tasks flow without interruption. Though we work remotely, our virtual receptionists are well trained to fit right into your existing setup without causing any operational disruptions.
How Our Dedicated Receptionist Is Different From Others
Builds rapport with recurring patients
Learns your EMR and systems faster
Adapts to your clinic’s unique workflow
Feels like an in-house hire, not a temp
HIPAA Compliance You Can Trust
Virtual medical receptionists at Medical Virtual Assistant undergo comprehensive HIPAA training before their joining. During the four-week training program, we make sure our assistants are familiar with the HIPAA regulations for PHI security. We use encrypted communication, secure devices, and continuous performance monitoring.
Why Providers Partner With Virtual Medical Assistant
| Benefit | How It Helps You |
|---|---|
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Flat Rate: $9.5/hr |
No hidden charges, contracts, or overtime fees. |
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24/7 Availability |
Need after-hours coverage? We’ve got it handled. |
|
HIPAA Compliance |
Every virtual assistant receptionist is trained. |
|
Quick Onboarding |
Get started in as little as 48 hours. |
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Fully Monitored VAs |
Performance is tracked to ensure consistency. |
|
Medical Background |
Our receptionists are from medical backgrounds (academically). |
Free 5-Day Trial And A Bonus!
Its simple. You get to experience our virtual medical receptionist for upto 5 days without any fee. And that’s not it. Once we sign the BAA, you will get a standby virtual receptionist for your front desk for free. The stand by assistant will step up in emergency cases like the absence of the primary assistant or unexpected workload to keep your practice up and running.
Serving Healthcare Providers Nationwide
Medical Virtual Assistant has its blueprints all over the United States. From busy clinics in New York to solo providers in Texas, we support medical practices across all 50 states. Our virtual receptionist services are 100% remote and fully customizable to your practice size and specialty.
What Makes Us The Best Staffing Company in The US
- US healthcare focused only
- Over 200+ practices supported
- 500+ trained virtual medical assistants
- Back-up receptionist for no extra cost
- Real-time supervision and quality checks
Hire Virtual Receptionists Who Communicate Naturally
Unlike other virtual assistants, our virtual front desk receptionists do not follow a pre-written script that sounds more like a robot on the phone. We train our VAs to understand the patient’s concerns and respond naturally, making them feel heard, respected, and comfortable.
Frequently Asked Questions
Yes. We offer bilingual virtual receptionists fluent in English and Spanish, so you can confidently serve a diverse patient population without communication barriers.
We provide a secondary VA as a backup at no additional cost. If your primary receptionist is off, your backup will step in, so your front desk never skips a beat.
Onboarding is fast and simple. Once we understand your needs, we match you with a trained virtual medical receptionist and get you started within 3–5 business days.
Yes. You’ll have a dedicated virtual medical receptionist who works with your practice daily, ensuring familiarity with your workflow, providers, and patients. A backup VA is always on standby.