Refund Policy
- Effective Date: June 2026
At Medical Virtual Assistant, we are committed to providing high-quality virtual healthcare support services. This Refund Policy explains the circumstances under which refunds may be granted.
Free Trial Program
Eligible healthcare providers may receive up to 40 hours of complimentary trial services to evaluate our solutions before making a financial commitment.
Refund Eligibility
Refund requests may be considered under the following circumstances:
- Duplicate billing
- Unauthorized charges
- Billing errors caused by Medical Virtual Assistant
- Failure to provide contracted services
All refund requests must be submitted in writing within 14 days of the disputed charge.
Non-Refundable Services
The following are generally non-refundable:
- Completed service hours
- Time already worked by assigned assistants
- Setup and onboarding activities already completed
- Customized training performed for a client
Cancellation Policy
Clients may cancel services according to their service agreement terms.
Cancellation does not automatically entitle a client to a refund for services already rendered.
Refund Processing
Approved refunds are typically processed within 7–14 business days through the original payment method.
Contact Information
For privacy-related questions, contact: